Cancellation & Weather Policy

Last updated: 8 October 2026

Bad weather

Balloon flights depend entirely on weather conditions. If the pilot decides that conditions are not suitable on the morning of your flight, your flight does not take place and you can choose between:

• rescheduling your flight to another available date, or
• a refund of the amounts paid.

Refunds are made within 3 days.

Cancellation by the guest

Cancellations only concern the 25% deposit paid online — the 75% balance is never charged in advance.

• 7 days or more before your flight: the deposit is refunded in full.
• 4 to 6 days before your flight: 50% of the deposit is refunded.
• 3 days or less before your flight: the deposit is not refunded.

Cancellations for weather or safety reasons decided by the pilot are never subject to these rules: your flight is always rescheduled or refunded.

Changing your date

Date changes follow the same rules as cancellations. That said, contact us: if we still have availability on your new date, we can often be flexible and move your flight free of charge.

Late arrival or no-show

The driver waits a maximum of 10 minutes at your hotel or riad. After that, the pickup is considered missed and the deposit is not refunded.

Flight interrupted or shortened

For safety reasons the pilot may shorten a flight or choose a different landing site.

How to cancel or change

Write to reservation@skyballoonmarrakech.com or message us on WhatsApp at +212 661 419 516, with your name and flight date.